Thank you for shopping with Life Beats. We appreciate your business and do our best to ensure that you have a pleasant shopping experience with us. In the event that something goes wrong, we will endeavour to rectify the situation as soon as possible. If a product is defective, we will exchange it for a new one or refund the cost of the product once we receive it back. Return postage costs are to be borne by the customer. We are not able to refund for change of mind.